Terms of service

Terms & Conditions (Terms of Service)

These Terms & Conditions govern your use of and purchases from AidPoint. By accessing our website or purchasing from us, you agree to be bound by these terms.

1. General

  • AidPoint is a South African business supplying first aid, safety, and related products.
  • By placing an order, you confirm that you are legally capable of entering into a binding agreement.
  • We reserve the right to update or change these terms at any time without prior notice.

2. Products & Availability

  • All products are subject to availability.
  • We reserve the right to discontinue or limit quantities of any product at any time.
  • Product images are for illustration purposes only and may vary slightly from the actual product.

3. Pricing & Payments

  • All prices are listed in South African Rand (ZAR) and may include VAT unless stated otherwise.
  • We reserve the right to change pricing without notice.
  • Payment must be made in full before an order is processed or dispatched.
  • We accept payment via approved payment methods available at checkout.

4. Orders

  • Placing an order does not guarantee acceptance.
  • AidPoint reserves the right to cancel or refuse any order for any reason, including:
    • Incorrect pricing
    • Stock unavailability
    • Suspected fraud
  • If an order is cancelled after payment, a refund will be issued (subject to any applicable fees).

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary.
  • AidPoint is not responsible for delays caused by courier companies or external factors.
  • Risk in the goods passes to the customer upon delivery.

6. Returns & Refunds

  • Returns are subject to our Returns & Refunds Policy.
  • Certain items (e.g., hygiene or medical consumables) cannot be returned once opened.
  • Refunds are processed according to our policy timelines.

7. Warranty & Liability

  • Products are supplied in good faith and, where applicable, carry manufacturer warranties.
  • AidPoint is not liable for:
    • Misuse of products
    • Incorrect application of first aid or safety equipment
    • Any indirect or consequential damages
  • Customers are responsible for ensuring products are used correctly and for their intended purpose.

8. Use of Products

  • First aid and safety products should be used in accordance with proper training and guidelines.
  • AidPoint does not provide medical advice. Always consult a qualified professional where necessary.

9. Privacy

  • We respect your privacy and will only use your personal information to process orders and improve our services.
  • Your information will not be sold or shared unlawfully.

10. Intellectual Property

  • All content on our website (logos, images, text, branding) is the property of AidPoint.
  • You may not reproduce or use our content without written permission.

11. Governing Law

  • These Terms & Conditions are governed by the laws of the Republic of South Africa.
  • Any disputes will be subject to the jurisdiction of South African courts.

12. Limitation of Liability

  • AidPoint’s total liability for any claim shall not exceed the value of the product purchased.
  • We are not liable for any indirect, incidental, or consequential losses.

13. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us: