Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed with AidPoint.

At AidPoint, we aim to deliver your order quickly, safely, and efficiently across South Africa.

Order Processing

Orders are processed within 1–2 business days after payment has been received and cleared.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods or promotions, processing times may be slightly extended.

Delivery Timeframes

Estimated delivery times:

Main Cities (e.g. Johannesburg, Pretoria, Cape Town, Durban): 1–3 business days
Outlying Areas / Rural Locations: 2–5 business days

Please note that delivery times are estimates and may vary depending on courier operations and location.

Shipping Fees

Shipping costs are calculated at checkout based on your location and order size.
AidPoint may offer free delivery on selected orders or promotions, where applicable.

Courier Services

We make use of trusted third-party courier partners to ensure reliable delivery. Once your order has been dispatched, you will receive a tracking number to monitor your shipment.

Delivery Requirements

A valid delivery address and contact number must be provided.
Someone must be available at the delivery address to receive and sign for the parcel.
If delivery fails due to incorrect details or absence, additional delivery charges may apply.

Delays

While we strive to meet all delivery timelines, delays may occur due to:

High order volumes
Weather conditions
Courier delays
Public holidays or strikes

AidPoint will not be held liable for delays outside of our control but will always assist in tracking and resolving issues.

Damaged or Missing Parcels

If your order arrives damaged or incomplete:

Notify us within 48 hours of delivery
Provide photos of the package and contents
Include your order number

We will investigate and arrange a replacement or solution where applicable.

Order Tracking

Once your order has been shipped, you will receive tracking details via email or WhatsApp, allowing you to monitor your delivery in real-time.

Collection Option (If Applicable)

If you offer collections (you can keep or remove this section):

Orders may be collected from our location by prior arrangement
You will be notified when your order is ready for collection

Incorrect Address Disclaimer

AidPoint is not responsible for orders delivered to incorrect addresses provided by the customer. Please ensure all details are correct before confirming your order.